سياسة الاستبدال والاسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the customer has the right to exchange the product provided by the store within three days from the date of receipt of the product, and they do not have the right to exchange the product after the three days have passed. 2- To exchange the product, it must be in good condition and the customer must not have used the product or benefited from it, and the store has the right to inspect the product before exchanging it to ensure its safety. The customer bears the shipping cost if they want to exchange the product, and in international exchanges, the customer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the customer will be compensated. The customer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the customer's request or according to specifications set by them, except for products with a defect or that violated the specifications set by the customer. 2- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 3- If a defect appears in the product due to the customer's mishandling. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the customer has the right to cancel the contract and retrieve the product provided by the store within two days from the date of receipt, and they do not have that right after two days have passed since receipt. 2- To return the product, it must be in good condition and the customer must not have used the product or benefited from it, and the store has the right to inspect the product before returning it to ensure its safety. The customer bears the costs of the return process, and in the case of international returns, the customer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the customer will be compensated. The customer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the customer's request or according to specifications set by them, except for products with a defect or that violated the specifications set by the customer. 2- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 3- If a defect appears in the product due to the customer's mishandling.